Refund policy
Last updated: October 10, 2026 · Version 1.0 · Versión en español
In short: first you try it free for 90 days, no card needed. If you already paid and TresDos isn't for you, we refund your first payment in full if you ask within 14 days. A charge made in error or charged twice is always refunded. You can cancel anytime and you won't be charged again.
1. Free trial
Every new account gets 90 free days with every section, without adding a card. The idea is that you decide calmly, before paying anything.
2. Your first payment: 14 days to change your mind
If after your first plan payment you decide TresDos isn't for you, write to us within 14 calendar days of the charge and we'll refund that payment in full, no questions asked. Your plan is canceled and the account becomes read-only, with all your information.
This applies to each account's first payment, in any country and any currency.
3. Charges made in error or charged twice
If we charge you twice for the same thing, an amount that doesn't apply, or after you canceled, we refund it in full no matter how long it takes you to notice, up to the period our payment provider allows.
4. Following monthly payments
Monthly payments are charged in advance. You can cancel whenever you want from Plan and billing, with no penalty or minimum term: you won't be charged again and you keep using TresDos until the end of the month you paid for. The current month and months already paid are not refunded, except in the cases in sections 2, 3 and 9.
5. What you add mid-month
When you add a production, a brand or a person mid-month, only the prorated part is charged. If you remove it, its seat stays paid until the next cycle and you can fill it at no cost; that prorated charge is not refunded.
6. Newsletter email packs
Packs of 1,000 emails never expire. If you bought one and haven't used any email from that pack, we refund it in full if you ask within 14 calendar days of the purchase. A pack from which any email has already gone out is not refunded.
7. How to ask for it
- Write to hola@tresdos.app from your account's email, with the date and amount of the charge. The receipt number is in Plan and billing.
- We reply within 5 business days.
- The refund goes back to the same payment method you used. Depending on your bank, it may take 5 to 10 business days to show on your statement.
8. Payments in Europe
If you pay from Europe, the charge is made by our authorized reseller Paddle.com, which appears as the seller on your statement and receipt. In that case Paddle processes the refund under these same rules; you can ask us or ask Paddle directly from the link in your receipt.
9. Your rights
This policy doesn't limit the rights consumer protection laws in your country give you, such as Mexico's Federal Consumer Protection Law or the right of withdrawal in the European Union and the United Kingdom. If those laws give you more, they apply.
10. Contact
- Email: hola@tresdos.app
- Site: tresdos.app
Version 1.0 · October 10, 2026